Marks And Spencer Reliance India Private Limited - Regarding Quality Issues of Product Purchased Instore

Harshdeep Singh filed complaint against Marks And Spencer Reliance India Private Limited on Aug 16, 2023

This is in reference to black treggings purchased from M&S Jalandhar Outlet, Dated :- **th May.**** from Registered Contact - **********.
After *-* normal hand washes the product's colour has faded badly, secondly the interlocking threads have started coming out too in * months. The garment has started giving an old shabby look in just * months.
I have walked into this store with the same complaint. The store person has denied this saying, it's enough for * months and I cannot do anything about it, adding that it has been misused by us.
Being a regular buyer from M&S, we haven't faced any complaint of quality issues at least from M&S since I have used other jeggings, treggings, denims & other topwears that too from long.
The question arises why only this product had issues ?
Attaching the pictures of the same for your reference, kindly investigate the same and help me with a proper resolution at the earliest.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Marks And Spencer Reliance India Private Limited

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