Gtpl Broadband Pvt Ltd Varanasi
- Refund requested as GTPL is not able to provide agreed services Open
Sunil Rai filed this complaint against Gtpl Broadband Pvt Ltd Varanasi on Jan 29, 2022
I am using GTPL from last one year, from beginning the connection is not stable below are some of points:
*. if you file complain of connection breakdown their customer care create a complain ticket and assure to resolve within ** hours for any technical issues but if you follow up their answer will be to wait for n number of days. there are ***+ incidents they are unable to resolve connection in given deadline.
*. Every time a VVIP visit in Varanasi, **% changes are that their connection will be down as Municipal people will cut their wires, this is the condition of their fragile infrastructure.
*. Every second day there are incident they excuse that breakdown happened because of wire cut by kite string :(
*. Requested for invoice of bill with they took *months of time to provide gst bill after multiple follow-ups and reminders.
After seeing these numbers of problems finally decided to change the broadband as it is getting frequently disconnecting while con calls are impacting my office work.
I am asked GTPL to close my connection refund the remaining days of plan if you are not able to provide a stable connection which was communicated while selling the plan.
They are replying positively for the refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Gtpl Broadband Pvt Ltd Varanasi
Resolved
Frustrated? File a Complaint
Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
Related Complaints
Our concern is regarding service and product are not provided as it was committed. It was committed by one of GTPL Varanasi sales person to provide dual band router for our new connection, we already have his whatapp chat for the reference. N...
Dec 05, 2019 by Vipin Pandey