Napton. Com
- Refund related issue Open
Sagarika Behera filed this complaint against Napton. Com on May 30, 2019
I have placed an order in naptol but before placing the order I called their customer service and confirmed that if I will get a refund or not if I will receive a damaged product and they confirmed me that yes you will get if you file return request within * days. Now I received the product (* bedsheets) as damaged as the Color is getting faded so much and material is also not good as described.
I have raised a complaint for refund against the Order# ******** on **th May **** on the same day on which I received the product as I received damaged product but they called me and told me that they can't initiate refund as there is no policy like that. I was explaining my issue and they disconnect my call by saying we can't initiate refund and messaged me that complaint has resolved... Again I called them and they raised complaint and I got a call and the person of the customer care was arguing with me by saying "we don't have policy and we can't listen more * to * mins so we disconnected call.. All bedsheets faded like the one you received when you purchase from anywhere and if you don't agree then I think you have not bought any bedsheet from the shop.. we can only replace the product if you still want the refund then we can't just keep the bedsheets which you received... Don't argue and we are not here to listen you for a long time..."
The cheaters behaves like this with customers and don't even bother to listen customers.. First customer care person informed me that replacement can done only one time when the *nd person was saying me you can replace multiple times... I want my refund please help
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Napton. Com
Resolved
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"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K