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Goibibo.com - REFUND OF AIRFARE

Kanwaljit Singh Ralhan filed complaint against Goibibo.com on Jul 26, 2024

I had booked a flight from Pune to Bangalore, and from Bangalore to Chennai through GOIBIBO. My PNR was XUEVRB. My flight was cancelled by Air India Express due to operational reasons. I then filed a refund claim from the airline as well as GOIBIBO.COM. On ** July, Air India Express informed me that a partial refund of Rs ****/- has been credited in the account of Goibibo.com i.e. the travel partner. On ** July I received a SMS from Goibibo.com that no REFUND IS DUE to me, and the case is closed from their side. Since then, I have tried to contact their customer service innumerable times without any result. An amount of Rs ****/- is pending with Goibibo.com till date.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Goibibo.com

45

Total Complaints

9

Total Resolved

20.00%

Consumer Satisfaction

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