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Abhishek Surana filed complaint against Goibibo on Jul 12, 2021
We got refunds from airlines on account of flight cancellation due to COVID. Goibibo kept those refunds in gocash wallet instead of transferring it back to us. On **th Jun we placed request to transfer * refunds of Rs ***** (Spicejet, PNR B*LL*F) and Rs **** (Air India, PNR- HMZ*X) (total Rs *****) to our credit card account which was used for booking. I even shared my bank details in case they are having issues with my credit card. Till date they haven't processed it and when I try to raise complaints they don't respond and close the complaint from their side. I tried raising it customer care for more than * times to arrange a call back from their supervisor, but no one calls back/ respond to mails. Complaint reference with goibibo- *****************, *****************, *****************
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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