Oyo
- Refund not received Closed
Santam Baul filed this complaint against Oyo on Jun 22, 2020
Booking Id: KMFU****
Summary: I had prepaid and booked a hotel. On reaching, I found out the pictures on app were of a different hotel and were vastly different from the hotel I reached. This was dated xx
I mentioned the same to OYO on that day and asked to initiate refund. They complied and I moved into another hotel.
Fast forward * months, I still have not received the refund. In the meantime, I have reached out to customer support multiple times and have received the same answer “your refund is initiated, and you will receive it within *-** days”. Please see the screenshots below and note the dates in each of them.
This is extremely unprofessional behaviour from your side, and I what should have been done within *days has not been done after * months. It has been a huge issue as I have to constantly worry and call them up for the money which I should get in the first place
I request a swift resolution for this ASAP.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Oyo
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Related Complaints
Oyo - Double charges without bill Closed
I book hotel for * days and make online payments. On *st day only I do check out they deduct * days amount and not given me GST invoice after many followups....
Apr 10, 2021 by Datta Dabane
Oyo - Amount not received Closed
I booking oyo hotel,whether conditions so i canceled my booking but amount is not refunded.....
Feb 22, 2021 by KANNAN
Oyo - Refund Closed
I booked a room through oyo and I did the payment also and before check in i received a message that my booking has been cancelled i contacted the hotel they said they don't have my booking and the oyo gave me a refund of Rs.***. Oyo has a very...
Feb 17, 2021 by Deepika Yadav
Oyo - Money deducted but booking not done no record of booking but transaction done Closed
Dear Sir, i have done a booking on Oyo rooms. I paid INR **** through Phonepe UPI service. Money was deducted and i recieved the msg of this transaction but room booking not done. Then I contacted the customer care and asked them for refund. Bu...
Feb 17, 2021 by RAHUL RAJU YADAV
Oyo - No refund of payment Closed
I prepaid of amount Rs. **** for an oyo hotel utsav at jabalpur. But my amount was debited from my side and no record of that payment was found in the app and even when i called them they said no such transaction has been initiated. But I do h...
Feb 15, 2021 by Menika
