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Club Factory - Refund not received

Mona arora filed complaint against Club Factory on May 22, 2018

I have ordered * nicker for child but received only one . while their website screen showed * pieces for *** .they told it's price of one piece. I told them to refund my money and I will send product back.they didn't bother to inform that they don't have any pickup and also don't return courier charges if we return by own.now I paid *** rupees yo courier charges for retuning the product .now they are denying to refund money.
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Complaint Status

Resolution Demanded:

Damages for loss and agony

Club Factory

227

Total Complaints

109

Total Resolved

48.02%

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