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Happy Easy Go. Com - Refund not provided

Noushim Akram Huda filed complaint against Happy Easy Go. Com on Nov 18, 2019

I booked a hotel on ** October ****. On
** October they told me that your booking is cancelled and so refund will be initiated within *-** days. Its already more than a month my amount is still pending.they are not returning my money.
Happyeasygo)Successfully booked(confirmation number:********). Noushim Akram ****-**-**, **:** C/I ARABIAN SANDS BEACH RESORT. Address:****, C, Tembwada, Morjim, Goa ******. * Deluxe Room, *Guests(* Rooms x * Nights). Total price *****.**(Non Refundable). Order ID:******************. Happyeasygo customer service:****-***-****
On ** th October **** the following mail was sent by them

Dear Mr. Akram,
Greetings from HappyEasyGo!!!
This is in regards to your order id- ******************
As per our telephonic discussion please accept our apologies for inconvenience. Please be informed that your hotel booking has been cancelled successfully.
The refund of (INR **,***) has been initiated on (**-October-****). It will reflect within *-** working days in original mode from which you made the payment.
Inconvenience caused is deeply regretted and your patience is highly appreciated.
For further assistance, please feel free to contact our **** customer support ****-***-****

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Happy Easy Go. Com

9

Total Complaints

2

Total Resolved

22.22%

Consumer Satisfaction

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