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Prateek Agrawal filed complaint against Makemytrip on Sep 12, 2020
Following up with MakeMyTrip since almost * months now (since **th Feb ****)...
AirAsia had cancelled my ticket & when I tried initiating for refund, I was informed that since I have booked via MakeMyTrip, I can only apply for refund by 'cancelling' flight on MakeMyTrip with reason 'airline cancelled trip'. I did as informed and then booked another ticket to complete my travel (replacement ticket also booked via MakeMyTrip).
MakeMyTrip did not cancel my *st ticket & in absence of no action, AirAsia rescheduled my *st ticket (AirAsia or MakeMyTrip, neither of them called/SMS/Email me about revised itinerary. In fact I came to know about this just few days ago when I checked my luggage tags).
Coincidently, the flight that I had booked via replacement ticket was same as rescheuled ticket.
Now, MakeMyTrip is saying that since I had already completed my travel on *st ticket booked & hence can't ask for any refund. They are not accepting mistake that whole confusion started because they did not initiate cancellation (which I filed basis AirAsia's advice) and had that processed, the situation would not have arisen.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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