Ajio - refund not issued

THIS IS REGARDING RETURN ID - RT******** OF EXCHANGE ORDER - EX**********
* NIKE SHOES ARE RETURNED UNDER THIS RETURN ID. THEY WERE PICKED UP ON **TH NOV, I WAS SUPPOSE TO RECEIVE THE REFUND BY *TH DEC, BUT ITS **TH DEC TODAY AND I CAN SEE AJIO HAS NOT EVEN PROCESSED THE REFUND YET.
PLEASE NOTE * RETURN ID'S ARE CREATED UNDER THIS EXCHANGE ORDER. I HAVE RECEIVED THE REFUND FOR OTHER * RETURN ID'S
#RT******** - RS-**** AND
#RT********- RS-****.*

PLEASE DO NOT CONFUSE REFUND OF RT******** WITH OTHER * RETURN ID'S .
PLEASE GET THE REFUND ISSUED IMMEDIATELY.