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Shiprocket eCommerce and logistics solution - refund not issued for lost shipment

Samar Farooqui filed complaint against Shiprocket eCommerce and logistics solution on Aug 22, 2022

Ship rocket lost my shipment. It took them a month or so to mark it as lost. I had filed a complaint for that earlier here. The shipment was insured and it has been over a month that they have not refunded my money.
Every time I call, they ask for **-** hours to find a resolution. I must have spent easily over *-** hours speaking to their customer service teams.

This is causing me stress & costing me business.

I have recorded the last phone call with them.
In their system all my complaints and calls are recorded.

Please help.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Shiprocket eCommerce and logistics solution

18

Total Complaints

13

Total Resolved

72.22%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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