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Yatra - Refund not issue for Cancellation Protection Amount

Hirak Jyoti Deka filed complaint against Yatra on May 25, 2020

I had booked a ticket for travel from BLR to GAU on *th June,****. However airline cancelled the flight and had provided credit shell for an amount of Rs. ****. I have been following up with Yatra to get back the other amount which amount to - Rs. ****(****- cancellation protection + *** - Insurance). Yatra is giving same drafted reply in mail that the money will be given by Airline as credit shell. I have been mailing the same and there is not respone from their end. Even there is no Customer care number to call them.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Yatra

250

Total Complaints

125

Total Resolved

50.00%

Consumer Satisfaction

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