- Refund not initiated Closed
I opted for One Assist Membership last year(****-July) for an year. The plan got auto-renewed this year on **th July,**** without any prior intimation. I contacted their customer support regarding cancelling my membership and for refund. I got told by their customer service to wait for *-** days first for the refund to get processed. After ** days, I contacted them regarding my refund and they again asked me to wait **-** hrs. This has been for more than *-* times now and I still haven't got any refund and it's almost * months now. In the app it shows like I don't have any active membership and my plan is cancelled but still haven't got any refund. Also when I saw other people's reviews on play store, I found out that they deduct money from bank account for auto-renewal next year also even after cancellation of membership this year. I want to get my refund for this year and don't want this auto renewal to happen further.
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Refund / Credit for purchase
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
complaint raised on **.**.**** and also spoke with one assist people over phone and just received the message saying cancellation is under process and still the refund is not done.Trying to call their toll free num and nobody is picking the cal...
Sep 01, 2020 by BHARATH KUMAR B
i have raised the cancellation request to one assist but without any prior notice they detected my money from account . Now they are telling only **% money refund . my policy expire date **th aug **** only . i need my full amount **** ...
Aug 06, 2020 by SURIYAKALA P
I purchase a phone on February and insured the phone from one assist. On November my back panel got damage and I want insurance for the repair but the company said my IMEI number does not match with their system. One assist is very poor company...
Nov 12, 2019 by Rajneesh Kumari Thakur
My mobile note * was breaked due to passing my mobile to friend it just simply slipped from hand accidentally. there was mention in a site if a phone slipped from hand it will be be covered in insurance but they rejected it, after multiple tim...
Oct 27, 2019 by Rahul Sankhala
My ICICI credit hard got One assist service. They called me and informed me that I don't have to pay any amount for the insurance. Next month I got a credit card statement for paying the amount. Then I called the bank and asked them about this....
Feb 25, 2019 by Vivek s devan