Oyo
- Refund not initiated Open
Abhay Negi filed this complaint against Oyo on May 17, 2019
I was leaving for Manali from Dehradun. I booked through OYO for the check-in time of **-** for night time with hotel Neelgiri. When I got there the hotel said that there is no booking for us. We were denied there but though there was no payment made so it's not a big issue. I again booked another hotel named Snowview holiday home at around ** and I made the payment instantly so my booking is confirmed. But when I called the hotel they said that there is no booking made and there are no rooms empty. The receptionist said to me that you should've confirmed from Oyo first and then I asked about my refund and the receptionist said that the refund will be initiated within *-** days. I came back I checked my refund process and there was nothing. I contacted Oyo they said they'll help and they bought the hotel receptionist on the conference call and the receptionist simply denied saying that we never denied and it was you who never checked in. Oyo is not refunding saying that is the ground team has confirmed that it was your fault. They are doing fraud with the customers. Please help me with my refund as money does not grow on trees.
Are you brand?
Are you Lawyer?
1 Supporters
Resolution Demanded:
Refund / Credit for purchase
Oyo
Resolved
Frustrated? File a Complaint
Byjus
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
Related Complaints
Oyo - Refund problem Closed
Today morning iam booked a room in Oyo app and also payed for that.When I reach the hotel snm at wandoor correct address kodkka they said they are not tie-up with app members so if you need room you paid for that. then I send additional **** fo...
Mar 09, 2024 by Mohammed Ibrahim
Oyo - Cancel booking without refund the complete amount before 2 min to check in Closed
I have booked * rooms in oyo flagship hotel ayansh residency (rishikesh)on * th march **** with complete payment of **** for *th of march ****. Just before * min from check in, they decline the booking without refund....
Mar 09, 2024 by Swati
Oyo - Rooms were uncleaned Closed
I have been alloted room with bed bugs. Upon complaint received another room with bad quality of equipment and geyser not workin at all. Need a refund for my sleepless night and unpleasant experience ...
Feb 23, 2024 by Chetan
Oyo - OYO room not as per expectation given basement room Closed
I had booked an OYO room through GOIBIBO for Hotel Shiva's valley oyo townhouse , Metgutad,Mahabaleshwar from Jan **th to Jan **th by looking at their room photos. When I reached the hotel, I was rudely informed by the hotel manager Mr.Abhish...
Jan 28, 2024 by Mahesh Kalyanasundaram Iyer
Oyo - Amount deducted without booking confirmation in OYO hotel Closed
I was trying to book a stay in dehradun from the date **th december **** to **th december ****. The amount came around Rs **** which i paid through phonepay having transaction ID (T**********************) at *:** AM on **th december ****. As th...
Jan 04, 2024 by Raj