Ixigo
- Refund not initiated by IXIGO Open
Yash Rathore filed this complaint against Ixigo on Aug 24, 2020
Hi, I have booked two tickets from DEL to VNS and VNS to DEL (which cost me around ****) from IXIGO Mobile Application and I have cancelled both the tickets as both the flights were rescheduled by the Vistara airline and because of which I was eligible for a full refund.
I have talked to Vistara and they have initiated the full refund for both the flights booking from there end to the agent(IXIGO).
I have asked IXIGO to check with the airline and initiate the eligible refund.
Firstly, IXIGO is denying for at least **-** days that airline has not initiated the refund that is why they are not able to issue a refund to me.
But , when I called Vistara customer care after a week for the confirmation of refund, they told me that the refund is initiated and the same has been claimed by the agent (IXIGO).
And when again I talked to the IXIGO and told them the same they asked me a time of * days and after * days IXIGO has only given me a refund of *** Rs when I asked why only this much amount then they told me that there is a mistake done from there backend team and they will require * more days to rectify the mistake.
IXIGO has initiated the refund on **th Aug **** and on the same day I have raised this complaint. But now IXIGO is not giving me any answer about the refund and also they are not telling me why only *** rs is being refunded to me.
Every time when I call their customer support I am getting only a single response that is "We need to raise this concern with our supervisor and they will call you ". But I didn't receive any call or mail from their supervisor or from any other department of IXIGO.
I am following up this issue from past * month, I have cancelled the ticket on **th July **** but still, IXIGO is not able to initiate the applicable refund.
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1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Ixigo
Resolved
Frustrated? File a Complaint
ZebPay
"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"
Rahul Parmar
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