consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Refund not initiated by IXIGO
Records save successfully

Ixigo

 - Refund not initiated by IXIGO Open

Yash Rathore filed this complaint against Ixigo on Aug 24, 2020

Hi, I have booked two tickets from DEL to VNS and VNS to DEL (which cost me around ****) from IXIGO Mobile Application and I have cancelled both the tickets as both the flights were rescheduled by the Vistara airline and because of which I was eligible for a full refund.

I have talked to Vistara and they have initiated the full refund for both the flights booking from there end to the agent(IXIGO).

I have asked IXIGO to check with the airline and initiate the eligible refund.

Firstly, IXIGO is denying for at least **-** days that airline has not initiated the refund that is why they are not able to issue a refund to me.

But , when I called Vistara customer care after a week for the confirmation of refund, they told me that the refund is initiated and the same has been claimed by the agent (IXIGO).

And when again I talked to the IXIGO and told them the same they asked me a time of * days and after * days IXIGO has only given me a refund of *** Rs when I asked why only this much amount then they told me that there is a mistake done from there backend team and they will require * more days to rectify the mistake.

IXIGO has initiated the refund on **th Aug **** and on the same day I have raised this complaint. But now IXIGO is not giving me any answer about the refund and also they are not telling me why only *** rs is being refunded to me.

Every time when I call their customer support I am getting only a single response that is "We need to raise this concern with our supervisor and they will call you ". But I didn't receive any call or mail from their supervisor or from any other department of IXIGO.

I am following up this issue from past * month, I have cancelled the ticket on **th July **** but still, IXIGO is not able to initiate the applicable refund.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 1 Supporters


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony

Ixigo

47 Total Complaints
24 Total
Resolved
51.06% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

ZebPay

"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Ixigo)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Ixigo - Refund Closed

I have to file a complaint against ixigo in matter of refund initiation.... refund is initiated in ixigo money but not in my bank account i want that money backk...

Jan 14, 2023 by Mishra shreya

Ixigo - Money refund Closed

I booked two tickets from ixigo worth **** Rs. Only one seat is confirmed I did not received any refund for that. They charged some extra ***rs money in the name of free cancellation. They did not provide any intimation or any alert for that. ...

Nov 25, 2022 by Prashant Vishwakarma

Ixigo - Refund issue Closed

I BOOK A TICKET FROM IXIGO ON ** FEB **** , IN WHICH I WANT TO RESUDLE MY FLIGHT SO I TALK TO CUSTOMER CARE (IXIGO). HE SAID THAT YOU ARE UNDER DGCA POCILY SO YOU GET FULL REFUND SO YOU CAN CANCEL YOUR TICKET AND BOOK FOR THA ANOTHER DATE THEN ...

Mar 15, 2022 by AMIT KUMAR

Ixigo - Money deducted but booking not made Deducted amount not refunded till date Closed

I did a booking of train berths in train no ***** YPR-VASCO Express on ** Mar **** from my Ixigo mobile app. Booking was failed and amount of rupees **** was deducted. I paid the amount through my Google pay. It is going to be ** days but my mo...

Apr 11, 2021 by Deep Singh

Ixigo - Bus booking Closed

the bus was from Pune to Goa on ** march **** in the name of nishtha aggarwal the booking failed but refund not received till now...

Apr 04, 2021 by Sonika Patel

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Tripura
  • |
  • Manipur
  • |
  • Karnataka
  • |
  • Daman & Diu

Consumer Forum :

  • Puducherry
  • |
  • Mizoram
  • |
  • West Bengal
  • |
  • Manipur

Online Complaints :

  • School Complaints
  • |
  • ISP Complaints
  • |
  • D2H Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.