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Ixigo
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Ixigo?
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But before filing a complaint, you should
a. Contact the customer support of Ixigo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Ixigo - Money refund Open
I booked two tickets from ixigo worth **** Rs. Only one seat is confirmed I did not received any refund for that. They charged some extra ***rs money in the name of free cancellation. They did not provide any intimation or any alert for that. ...
Nov 25, 2022 by Prashant Vishwakarma
Ixigo - Refund from IXIGO Open
I had booked my ticket from Ixigo but later on changed the plans and called the airline to cancel the ticket and airline cancelled it and proceeded with full refund as I was eligible for that. Before cancelling the flight from Ixigo I called th...
Oct 22, 2022 by Numan Nayeem
Ixigo - Refund issue Closed
I BOOK A TICKET FROM IXIGO ON ** FEB **** , IN WHICH I WANT TO RESUDLE MY FLIGHT SO I TALK TO CUSTOMER CARE (IXIGO). HE SAID THAT YOU ARE UNDER DGCA POCILY SO YOU GET FULL REFUND SO YOU CAN CANCEL YOUR TICKET AND BOOK FOR THA ANOTHER DATE THEN ...
Mar 15, 2022 by AMIT KUMAR
Ixigo - Rescheduling request not executed and demanding extra charges Open
I requested for rescheduling of my flight booking earlier scheduled on **th Jan'****on **th Jan and paid charges Rs.**** as shown on ixigo app and received email mentioning that my rescheduling details will get updated in * hours but when I re...
Jan 16, 2022 by Umesh Ojha
Ixigo - REFUND NOT CREDITED Open
I BOOKED TWO FLIGHT TICKETS IN IXIGO.BUT FLIGHT HAS CANCELLED AND I REQUESTED FOR REFUND.I CALLED FLIGHT SERVICE COMPANY THEY SAID MONEY ALREDAY CREDITED IN IXOGO.BUT THEY DIDNOT REFUNDED ME UNTIL NOW.....
Jul 03, 2021 by SHAIK KHAJA MOHIDDIN
Ixigo - Train ticket not booked but debit money Open
I'm Joseph ixigo app mobile through train tickets booked on**/**/**** to CSMT to HYB by**/**/****.tickets not booked but amount ***rs is debit in my account ,the ixigo software is replied your amount is refund credit to you account in**/**/****...
Apr 28, 2021 by Vincentjoseph
Ixigo - Money deducted but booking not made Deducted amount not refunded till date Closed
I did a booking of train berths in train no ***** YPR-VASCO Express on ** Mar **** from my Ixigo mobile app. Booking was failed and amount of rupees **** was deducted. I paid the amount through my Google pay. It is going to be ** days but my mo...
Apr 11, 2021 by Deep Singh
Ixigo - Bus booking Closed
the bus was from Pune to Goa on ** march **** in the name of nishtha aggarwal the booking failed but refund not received till now...
Apr 04, 2021 by Sonika Patel
Ixigo - Deduction 2 times Open
ticket confimed on **/**/**** pnr n.********** but amount deducted * times...
Mar 28, 2021 by vijay taluja
Ixigo - Refund Closed
I booked * way Flight tickets from Ixigo for ** November **** with booking ID- IF**************. Total amount Rs ****. But due to COVID Restrictions both the flights got cancelled and the full refund was Initiated to me by the airlines within...
Feb 23, 2021 by Parth Kaher
Ixigo - Refund not received Closed
Amount deducted from my account but neither ticket nor refund received...
Feb 12, 2021 by Vijay G Kulkarni
Ixigo - Ixigo not allowing to book againts credit shell Closed
Tried booking a flight against spicejet credit shell but ixigo doesn’t have an inbuilt option for doing so. It forwards the request to spicejet website and then on that website, I was asked to book on ixigo. It’s like both the brands are di...
Feb 09, 2021 by DeepaliM
Ixigo - Booking of train tickets Closed
I was booking * train tickets from muv to gaizabad. In the payment methods i selected the google pay option. The ixigo app redirected me to the google pay app where i completed my payment. The payment was successf...
Dec 27, 2020 by udit prakash kushwaha
Ixigo - REFUND Open
DEAR SIR I HAVE BOOK NASIK TO AHMADBAAD BUS SERVICE FROM IXIGO AND MAKE A PAYMENT OF **** BUT THEY DIDN'T BOOK MY TICKETS WHEN MANY EFFERT I CONTACT THEM THEY WE RECEIVE MONEY AND BOOKINGWAS NOT BY THERE SIDE THEY SAID WE WILL REFUND U AFTER * ...
Dec 26, 2020 by Abhay Ramchand lodha
Ixigo - REFUND TO CANCLLED TRAIN TICKET Closed
DEAR SIR I CANCLLED MY TICKET TO **/**/**** THIS PNR NO. IS ********** MY REFUND AMOUNT IS NOT CREDIT IN MY A/C SHOW I REQUST TO YOU PLEASE HELP ME MY REFUND AMOUNT IS ****/-...
Dec 23, 2020 by BYASH MAURYA
Ixigo - For money not refund Closed
I was booking the train ticket & i pay *** ticket amount. But suddenly my phone screan go back before entering the password. I want my money refund ...
Dec 18, 2020 by Adarsh Jaiswal
Ixigo - Refund not received Closed
I booked two-way flight tickets with Ixigo and the flight was once rescheduled in July ending up in a total refund of the amount INR ****. This refund has not yet been issued by Ixigo. They mentioned that by mistake they missed this refund amou...
Nov 01, 2020 by Swati
Ixigo - Refund Closed
I logged in the ixigo app to book train ticket on **/**/****, the amount was deducted but the booking was not done. On searching for my transaction details it was empty. I would like to get my amount refunded instantly. Kindly do the needful....
Oct 31, 2020 by Preejisha
Ixigo - Ixigo didn t refunded in allocated time Closed
ixigo is an intermediate app to book flight tickets and other tickets also. Airline named spiceget canceled their flight due to pandemic and refunded by **th of September only. Earlier spicejet promised me that they will be refunding my mone...
Oct 28, 2020 by shivlok
Ixigo - Flight got cancelled due to covid19 and it s been 6 months and did not get refund yet Open
I Had A Round Trip Flight From Bangalore To Kuala Lumpur **th March And * April. Due To Covid-** Pandemic Both Flight Got Cancelled. I Have Been Following Ixigo For Months Now. They Are Not Giving Me The Refund Instead Keep Saying Refund Is Und...
Oct 12, 2020 by Kenneth Daryl Mendonsa
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