- Refund not initiated ^Closed

Viral Chauhan filed this complaint against Cars 24 on Jun 29, 2023

Resolution Demanded:
Refund
Damages

I had purchased TATA nexon car on **th Jun ** at price of **lakhs + *k RC transfer charges from Cars** (Garuda mall, Bangalore),

Cars** claimed that the car is not accidentally damaged and Zero parts were repainted, it is a year-old car to I purchased.

On the third day, As per the insurance transfer process, I went to the TATA service center to know about the insurance claim history,

The service center told me that the car has accidentally been claimed twice in the past * year, I can't think of Cars** dealing with this kind of car and providing incorrect information to customers.

On **rd Jun'**, I raised a return request and explain to the return team why I am returning this car, They took * days to accept my request.

On **th Jun'**, As per their return team manager, Raveender told me that
if possible, then I can return the car to their hub as I did on the same day.

But after that, I can't see any further communication from the return team or updation of the refund process,

I called daily to their customer call center, But they just tell me to wait ** hours every time, Till this time I have not received any update on it and the mobile app showing return is pending which is incorrect.

Cars** is just dragging day by day and eating interest of my amount

I have attached a supporting document
Purchase invoice
returned car mail and pictures
Mobile app status

I am still waiting for **,**,*** amount, and requesting them to refund me asap

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