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Cars 24
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Cars 24?
If you are not satisfied with Cars 24, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Cars 24
But before filing a complaint, you should
a. Contact the customer support of Cars 24 first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Cars 24 - Cars with engine trouble sold Open
I have received a vehicle delivery on **-*-****. To date I haven't received the following: *. Second set of Keys *. Fast Tag for which money was paid In addition this is our complaint history wrt the car: *. Ticket No -*******: The first ...
Sep 22, 2023 by Shivdeep Reddy
Cars 24 - RC not transfered Open
I Bought a Car from dealer from Car** Dealer code. *****, on **-Apr-****, still now I haven't receive a RC Transfer from them....
Sep 21, 2023 by Santhosh Kumar G
Cars 24 - Car handover and not return the money Open
Dear Sir, I buy a Volkswagen Vento car from cars ** with reg no: TS**EJ**** in **** Dec. My car is not worked properly and cars** picked my car in * months back. They told that they will return back the amount and closed the car loan. But st...
Sep 21, 2023 by Rahul
Cars 24 - Balance payment falsely forfeited Open
Sold my father's Lucknow registered car in Gurgaon in March **** to Cars**. A sum of **,*** Rs was withheld from the sale amount - to be released post "party peshi". Since we are Gurgaon based, a Cars** employee suggested we request their chann...
Jul 15, 2023 by Swati Srivastava
Cars 24 - False Commitment and Excess Money Not Refunding Open
Dear Sir / Madam, We have sold our Car Elantra MH-**-FG-**** TO Car** on **th May-**** and the Loan payable amount was Rs. *,**,***, where as our car price came Rs. *,**,***/- as per email from Mr. Hitesh Sharma (Email ID :- hitesh.sharma*@c...
Jul 01, 2023 by Nikhil Parmar
Cars 24 - Refund not initiated Closed
I had purchased TATA nexon car on **th Jun ** at price of **lakhs + *k RC transfer charges from Cars** (Garuda mall, Bangalore), Cars** claimed that the car is not accidentally damaged and Zero parts were repainted, it is a year-old car to I...
Jun 29, 2023 by Viral Chauhan
Cars 24 - Party peshi amount Rsnot paid Closed
Sold car on**-**-** party peshi completed on **-**-** an amount Rs. **,***/- due not yet credited. Several email sent no response received nor due money received no response on calling number provided **********...
Jun 15, 2023 by Anju Sridhar
Cars 24 - Frequently Getting phone call Closed
Getting calls from cars ** , in past already told them I don’t want to sale any car to you....
Apr 07, 2023 by Sonu Badoniya
Cars 24 - Balance payment pending after 30 days of car sale Open
Sold my car on ** feb **** was told balance amount ****(****+***) of towing charges will be refunded in ** hr but still wait for refund , I was send email from cars** official employee I'd . now employee is not picking ph ....
Mar 10, 2023 by Kapil Nirankari
Cars 24 - Refund of Holdback amount not recieved Closed
I had sold my car through cars**... And they had hold Rs ***** ( rs ***** against car challan pending and rs ***** for RC transfer) .... Their Sales associate had confirm that they will return the penalty amt of rs ***** when the challan amount...
Jan 26, 2023 by Payank Kaushal
Cars 24 - Too much calling from cars 24 Closed
They calling very repetitive although i told them to put my number on dnd list i also have call their coustomar care to stop calling me and every time they told me that they will put my number on dnd list and no one will call you again but ...
Jan 21, 2023 by jimmy raninga
Cars 24 - Services Re Inspection issue in Ford Ecosport Dealer code Open
latest issue that happened for Appt ID*********** for Ford Eco spot. we have been mis leaded again We checked the vehicle personally with our representative at found that condition of the vehicle is not matching with the description provided...
Jan 06, 2023 by Damanpreet
Cars 24 - Roc not transfered Closed
I have sell my car through cars ** but have not recieved the roc transfer copy ...
Dec 30, 2022 by Hira chand pincha
Cars 24 - Regarding RC Closed
i purchased a **** model Maruti swift vdi car online from cars ** app at tuesday' ** december ****. total amountwas *'**'***/- i paid the downpayment of ***** and take a loan against remaining balance. now the problem start after ** days. the...
Oct 01, 2022 by Mohit Bhiwaniya
Cars 24 - Wrong Description Closed
As per the claim before the purchase Vehicle Hyundai ELITE Asta was mentioned not under Hypothecation and Bonnet was not mentioned painted During inspection we found Bonnet is painted and Vehicle is also under loan. Such misleading upda...
Aug 25, 2022 by Gourav Babbar
Cars 24 - Defective faulty scooty sold Open
Bikes**(Powered by cars**) delivered a faulty vehicle to me which I came to know on day ** from day of delivery when I had to visit their authorised service centre due to some oil leakage and the mechanic opened the vehicle and showed my ** par...
Apr 18, 2022 by Kartik Jha
Cars 24 - Payment Fraud Closed
buy a Innova Crystal Car from cars ** on ** Feb., executive convince me to buy the car and suggest if I don't like the cars, they have * day full returned policy, so I make full payment on amount **.** lakh and get delivery and then I check an...
Feb 26, 2022 by saurabh singhal
Cars 24 - Car ownership not transferring Closed
I have sold my car to cars** on February **** but still now car ownership not transferred and still now it's on my name....
Aug 30, 2021 by Debabrata
Cars 24 - Car fraud by Cars 24 Closed
I purchased hyundai Grand i** Asta Diesel **** model from cars **.they give me inspection report which shows car is ** pecrent ok. I purchased the car on ** may ****. After * days car have jerking problem then i called to sales person Vijay w...
Jun 23, 2021 by Shashikant
Cars 24 - Payment outstanding Open
Actually i purchased a car xuv *** W* on **th december from The Grand Venice mall branch of cars** now my concern is that i had some problem in the car so i contacted CARS** complaint helpline and they suggested me to visit zaira motors and i c...
Jun 18, 2021 by Mohsin Bhat
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