Rosette Grand Vacations
- Refund Not Given Open
Mandeep Singh filed this complaint against Rosette Grand Vacations on Aug 18, 2021
I was called in the month of March that I had been shortlisted at a contest (which I took part in at a fueling station few months prior) and won a free tour and some other freebies like kitchen set and beauty salon coupon.
I was called at the hotel Classic Sector **C Chandigarh and took my girlfriend along. There were some snacks and all for the evening.
Before talking about the free gifts, they (a girl called Priya and her manager called Rupam) started pitching for further holiday packages and it turned out that the free tour wasn’t free after all.
Everything seemed so good to be true and went on to buy a vacation package for * years membership for rs. ***** on the day **th March **** that I made installments for right there for ** months and the amount stayed around ** **k.
There were no mentions of anything other than the pitch of sale. We were promised we would get a welcome letter with membership details which we haven’t gotten till date.
I was surprised to see no email or anything from them for couple of days and I called the guy Rupam for canceling my plan and this was within *-* days of purchase with absolutely no use of services. He asked me to wait for the welcome call, which I didn’t receive for another few days, to ask them for verification though he himself refused at first for the refund and then said he would check. He hasn’t returned the call nor answered any of mine. The lady on the welcome call asked me to email fir refund and I did. They replied with no help.
The same month I called my bank HSBC for disputing the amount and to be honest, they have been of no help. At first, they closed my dispute for documentation received. I didn’t have any document to share anyway since the Company didn’t give me any. I only had the payment receipt and business card of the sales guy Rupam. I raised again the dispute and they provided me a temporary credit and the dispute went on for next dew months til August when I got an mail saying it was snot in favor and they reversed the credit amount. Though, on the phone calls, I kept checking on them and they were positive about it. They even said in the month of August that the merchant had refunded the amount in June, they were wrong as it was their own given provisional refund and they clearly miss-read it. I had paid one or two EMIs we well in the beginning as the dispute was ongoing. In August they said the amount I had paid was supposed to be refunded or I could make some purchases as to offset that amount in the next statement. They even went as far as taking my request for canceling the EMIs. And then I get the email about Dispute Resolution Not In Favor on *th August. The case manager from HSBC said the merchant want to get this resolved internally with the customer (me). I called and emailed the company **th August and they blatantly turned down my request for refund. I called them in next days and the girl named Shreya (I feel she is the only one at the phone. Whenever I called the number ********** which is helpline for them, only her who answered). She denied the refund request and wouldn’t let me talk. Said the website says we can’t refund. I lost it and gave her some peice of my mind.
I get a call from a personal number moments later and guy is lashing out at me with every swear word known to humanity in Hindi. How the bloody hell can someone take my number out and call me personally? Where’s my privacy? Who is to say my other details are safe and the guy won’t show up at my door step threatening me?
I told Krishna from HSBC who’s been following up with me, but couldn’t do anything. Clearly, there’s something fishy going on. Krishna suggested me to go the legal way. When I say I don’t want the service, I don’t want it. I can’t be forced into staying. Who is to say I will get the quality I was promised when every else has turned out to be a lie so far?
The whole point of doing this holiday plan was to feel relaxed but this couldn’t get any worse. These month have been nothing but torturous for us. I’ve lost my peace and been harassed mentally and financially by everyone at the Grand Rosette Company.
Please help me. There’s EMIs coming up in my account as well after the closure of dispute against me and my financial condition is extremely weak
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Rosette Grand Vacations
Resolved
Frustrated? File a Complaint
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
Related Complaints
Rosette Grand Vacations - Discontinue Membership Closed
I have taken rossette grand vacation membership I have paid emi around *-* months. Now I want to discontinue it they are doing it what should I do....
Feb 17, 2024 by Deepika bhatt Pundora
Rosette Grand Vacations - Complaint on Rosette Grand Vacations Closed
I was reached by sales person and then i attended a personal meeting with sales executive of Rosette Grand Vacations. I was told that Rosette Grand Vacation has a very good tie-up with major * and * star hotel and with specific names of big cha...
Nov 23, 2023 by Rahul Roy
Rosette Grand Vacations - Rosette Vacations Scam Closed
Evidently, I got scammed last night by these so called vacation company, They did not allowed us to think & scammed me off for INR *****, After going through the review in multiple online platforms , I feel like cheated & scammed off my hard ea...
Jul 31, 2023 by Rahul Dutta
Rosette Grand Vacations - Mislead Closed
I have purchased hotel membership from them in which they mislead us . I gave them ***** plus **** annual charge for three years which in total will. Cost us ***** for in total ** days .which means one day hotel cost is **** around .. But they ...
Feb 03, 2022 by Mansi dixit
Rosette Grand Vacations - Scam ROSETTE GRAND HOLIDAY Closed
It's a fraud company, We got attended by two Sales people in July **** they showed us all Rosey pictures.I specifically told that we are planning to go on vacation during New year ,to that they said yes you can plan this New year with Rosett...
Nov 19, 2021 by Bhavna