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Zara - Refund not give

Akshat Paliwal filed complaint against Zara on Jun 22, 2024

I had ordered from zara and received * products which I returned later onn because of size and fit issues and i had received the partial refund only and amount of **** of * jeans is not given by zara saying that you returned a different product meanwhile i had returned the same product and shared the images too and the customer service is not ready to listen anything and consistently blaming me that you sent a wrong product and is listening not a single word and saying that the image is not if the same product you ordered whereas it matches exactly with the product I ordered

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Zara

57

Total Complaints

29

Total Resolved

50.88%

Consumer Satisfaction

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