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Priya shukla filed complaint against Zara on Sep 17, 2023
Dear Zara Customer Service,
I am writing to bring to your attention an issue I encountered with a recent purchase. On **/**/****, I bought a pair of formal pants from your store, receipt number ******/******. However, upon closer inspection, I discovered a defect with the pants.
The defect in question is [Bubuals in back said]. This defect renders the pants unsuitable for their intended purpose and greatly diminishes their quality. As a loyal customer, I am disappointed with the product I received.
I have not attempted to resolve this issue yet, as I wanted to bring it to your attention first. I trust that Zara takes pride in its commitment to customer satisfaction and will take appropriate measures to remedy this situation.
Looking forward to a prompt resolution, I kindly request a replacement pair of formal pants without any defects. Your swift action in this matter will be highly appreciated.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Priya shukla.
Refund / Credit for purchase
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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