- Refund not done even after 1 month Open
Aravind filed this complaint against Travolook on Aug 02, 2022
I have booked flights to vizag on * th July through travolook website but after ** mins, One member from travolook called saying that the pnr was not generated and airline cancelled the ticket you will be refunded in *-** days from travolook, she said also you can try rebooking in an hour for which I rebooked and same thing repeated.
I called after * days they said they are working on refund , next called after ** days they said bank server has problem, than I called them after * weeks they said same excuses, this time when I asked what happened connect me to a senior manager they said they cannot do that. I called them after ** days and they said they initiated and today I.e * aug **** (**th day) the payment will reflect in my bank but there’s no refund that had come in my account and the agents on call are careless and not sharing proper information . Pls help as I have booked ticket and cancellation mails proof from travolook and my account debit info.
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Apology letter from company
Refund / Credit for purchase
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"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
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