- Refund not credited Open
The issue that I have is with ecommerce platform AJIO. It Reliance firm. The problem is that I have been prime customer of Amazon, Myntra and other portals. The things is that I started dealing with AJIO few months back and I have ordered few things like few shoes from AJIO few t shirts from AJIO. So I like the products, now I wanted to order for my wife also. So I bought two Adidas shoes to show my wife if she like it. So I bought it but she unfortunately did not like it. So I made a return request. I received this shoes on **th May and made a return request on **th May and **th may was selected and it was updated that my refund would be made by **th May. But refund was not made by **th May. I spoke to AJIO customer care they said don't worry your refund will be made by **th May and when **th I still did not receive the refund, I made a call and they said that there was a problem with your product, the product which you had sent is being sent to our warehouse and checked by our team and declared non-AJIO product. The product now which I received is what I sent. Now if they haven't receive it is not my fault because the person who came to collect the product also checked the product. I am Prime customer what I receive is what I sent. Now the problem is between their logistics person or the individual who have sent it. It is nothing to do with me. So, they have blocked my refund of Rs.***** and when I am claiming for it they are saying it cannot be refunded to you.
This consumer complaint was filed by recording Voice (Speech) through Voxya Mobile App. This is the transcribed text.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
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