Oyo
- Refund got declined Closed
Zaki Ahmad filed this complaint against Oyo on Apr 20, 2019
Booking ID: TURG****
I booked Oyo ***** ( Luxury Home ) for * nights from Wed ** April to Sun ** April and paid online Rs ****. On **th April I reached the location provided by Oyo app. There was no hotel in the particular location. The locals told me the hotel is *** meters ahead. I went there the manager told me that 'there are no rooms vacant in this property so you have to shift to Oyo ***** (Luxury INN) and will provide better room'. Both the property is owned by the same group (Luxury Group).
With my luggage in my hand, I had no option. I went there. Now they told me that we don't accept online payments. They asked me to pay offline of amount Rs. **** and also told that they will cancel the existing booking from there side. After I paid the amount of Rs. **** through my card they checked in with false room number (I have attached my account statement). I was given room no. *** but the Oyo app shows ***. Then I called OYO and told all the matter and asked for the refund for the amount which I paid online. The Oyo helpline confirmed everything with my hotel manager and filed my complaint.
I got an email from Oyo "Refund of Rs ****/- is initiated from our side and will be credited within *-** working days." Re: [#********] by ASHUTOSH _******.
Yesterday on checking my refund status I found that the refund has been declined. I again called Oyo told them the complete matter for ** minutes and he told me that to call the next day as the system is not working properly.
Hotel Reception No.: *********** [OYO ***** (Luxury INN)].
Kindly take this matter seriously and solve this issue as soon as possible. Attachments:
Screenshot of an email I got from Oyo but later declined my refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Oyo
Resolved
Frustrated? File a Complaint
Pepperfry
"My two years of blood and sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice from your side. Thank you!"
Sachin A Rosario
Related Complaints
Oyo - Refund problem Closed
Today morning iam booked a room in Oyo app and also payed for that.When I reach the hotel snm at wandoor correct address kodkka they said they are not tie-up with app members so if you need room you paid for that. then I send additional **** fo...
Mar 09, 2024 by Mohammed Ibrahim
Oyo - Cancel booking without refund the complete amount before 2 min to check in Closed
I have booked * rooms in oyo flagship hotel ayansh residency (rishikesh)on * th march **** with complete payment of **** for *th of march ****. Just before * min from check in, they decline the booking without refund....
Mar 09, 2024 by Swati
Oyo - Rooms were uncleaned Closed
I have been alloted room with bed bugs. Upon complaint received another room with bad quality of equipment and geyser not workin at all. Need a refund for my sleepless night and unpleasant experience ...
Feb 23, 2024 by Chetan
Oyo - OYO room not as per expectation given basement room Closed
I had booked an OYO room through GOIBIBO for Hotel Shiva's valley oyo townhouse , Metgutad,Mahabaleshwar from Jan **th to Jan **th by looking at their room photos. When I reached the hotel, I was rudely informed by the hotel manager Mr.Abhish...
Jan 28, 2024 by Mahesh Kalyanasundaram Iyer
Oyo - Amount deducted without booking confirmation in OYO hotel Closed
I was trying to book a stay in dehradun from the date **th december **** to **th december ****. The amount came around Rs **** which i paid through phonepay having transaction ID (T**********************) at *:** AM on **th december ****. As th...
Jan 04, 2024 by Raj