Goibibo - REFUND FOR COVID CANCELLED INTERNATIONAL FLIGHT is not yet Processed

Booked refundable International Flight via GOIBIBO which was with SWISS AIRLINES and Operating Partner was Lufthansa for travelling from New Delhi to Zurich and then onward Flight from Zurich to Toronto for **th April ****.the Booking Confirmation number was NDC*UUFDT( and PNR-U*OOI*) WHICH I PURCHASED FOR **,*** INR.



this flight was co-vid cancellation ,so on reaching out to customer support I asked them to cancel and initiate the refund of my Ticket. I got Cancellation Notification on *th July **** and email states refund of **,*** INR is processed and will reflect in you r account in ** working days.


BOOKING REFERENCE : NDC*UUFDT

PAYMENT ID :GOFLIMOBe*d************

Mobile Number :



Then I got Series of Emails stating We are following up on your refund on **th July ****,**th july,**** and last email was *th August ****.



Then After all there communication channels like ,Customer care number, Email etc. suddenly disappeared.



I sent follow up email on September *,****,but i did not received any response or acknowledgement.



Till date neither they settled the refund and nor there is any communication from them. As i waited for them to process the refund, I am not able to raise dispute of transaction through my original method of payment as it has to be done with in * months of transaction.



I have been waiting for more than a year now as i made this booking on March *th ****.



Please help me get my Refund at an earliest.



Thanks & Regards,

Rinshu Gupta