Goibibo
- Refund Denied Open
Konark Panday filed this complaint against Goibibo on Jun 23, 2020
As per the annexure to Goibibo's letter to customers on the website (screenshot attached from **rd April), all bookings for Turkish Airlines flight, booked before March ** and with travel date before **st December were eligible for a refund. In accordance with the website, I had applied for the refund on **rd April for my booking MYSMF********* . My follow-up included close to ** calls to your team, where they assured me of the refund from the airlines, albeit I need to maintain patience.
However, in an email by your team day before yesterday (retained below), I have been informed that some internal team of Goibibo (and not the airlines) has decided that I will not be provided a refund. The mail further indicates duel hypocrisy:
a) complete disregard of the letter on the Goibibo website.
b) the mail clearly states that the decision of no-refund is that of an internal Goibibo team and is unilateral and may not be of that of the airlines.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Goibibo
Resolved
Frustrated? File a Complaint
Pepperfry.com
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Related Complaints
Goibibo - Refund is not credited Closed
My flight PNR H**BD dated **th march **** was impacted due to covid ** I have raised refund request on *st january ****. But they are not refunded my money instead they just extend the refund date again and again saying that airline has not a...
Feb 07, 2021 by samapti roy
Goibibo - Refund related Closed
I have booked flight ticket from Raipur to Delhi at ** January ****.during check in I have paid *** rupees for seat selection.but seat has not selected and money has deducted from my account at ** January.** days passes away yet my money has n...
Feb 02, 2021 by Amit
Goibibo - Refund not issued by goibibo Closed
Payment has been debited twice while booking flight SG **** from GWALIOR to JAMMU through Goibibo on ** Jan **. Screenshot attached for your reference for both the transactions. Also ticket attached for ready reference. Kindly look into the mat...
Feb 02, 2021 by Ankit Saurabh
Goibibo - Goibibo Refund not received yet Closed
I had booked a Hotel for my trip in May'****. However, due to COVID, I had to cancel my trip. Post cancellation the amount of **,*** was credited to my GoCash account. Post that I have been trying to get my refund to my bank account for the las...
Jan 21, 2021 by Jaimeen Trivedi
Goibibo - Refund Not Received even after 2 Months Closed
I had got a refund from my Airline on *rd November'** and till now I have been given multiple confirmations by different people at GoIbibo that it has been transferred to my bank account. But obviously haven't got anything as of yet....
Jan 21, 2021 by Ram Chandra
