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Niraj Walunj filed complaint against Goibibo on Jul 21, 2020
I had booked air ticket for two persons from Pune to Leh (travel date ** July ****) and Leh to Pune (travel date ** July ****) on ** Jan **** through goibibo(PRN No:N*MTNJ) of GoAir airlines of Rs.*****
Due to India china dispute and Corona pandemic i have cancelled the and Goair airline has refunded amount Rs.***** to goibibo after deducting airline charges Rs.*****. As per policy I requested goibibo again and again but they are not ready to refund the amount to my payment method. In-spite they issued credit voucher against the amount which is still under process
They are saying that airline has returned the amount to goibibo through credit vouchers only but the same booking done through direct airlines for another two persons and they had returned the amount to my payment method.
I am having return mail from Goair saying money is returned in terms of Rs only not in credit voucher. I am asking them for proof for that goair has given you credit voucher not Rs, they are denying that also.
Today i have received mail saying your refund has been credited to your account still no transaction is seen my account.
If airline is refunding the amount then why goibibo is not refunding.
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