Google Pay on line Payment mode - Refund amout

UPI Transaction ID ************
GOOGLE Transaction ID CICAgKDm*qa*Bw

This is the transaction id which I have made the payment of *** but still or is in under processing. I spoked multiple of time with customer support they told me to call for bank also I called back but they are telling me to call for google pay.... very worst customer support of google pay agents were very rude also they have disconnected my call.... it's my money why I have to fight for this you people are cheaters I need my amount immediately it's almost more than * week also I have raised a lot of complaints regarding this but no one responded I need a quick action to be taken on this... I have paid trough this app by trusting it so I need my refund from this app