Jio prepaid - Recharge with no benefits

We just migratred to different place where i realised jio net work is poor, i required porting number and they called me before i do porting documents, and said we are processing the new tower in your area, and i waited for * years bcoz i a go to college there is not a big deal for network. but now it has been * years they still claim that they are processing tower. ok i decided to port any way and it was my last day for my last recharge i submitted documents with airtel poring they sait it will take *-* days for porting, then i recharged with **₹ talktime for managing that *-* days, and that recharge amount is showing in account but i can't make calls, message, no incoming ..!! then whats the use of recharging the talktime ??? **/**/****