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Zouk bags - received wrong product

Aboli Deshmukh filed complaint against Zouk bags on Aug 21, 2024

My order id is #******. I received the order on **th August **** with a wrong item. I have ordered Mughal Motif Statement Office Bag but received a bag with some other design. I have been trying to get in contact with Zouk through whatsapp the minute I received the parcel, but I did not get back anything from Zouk. I also mailed on online@zouk.co.in I received a mail from them stated "As per the image shared we can see you have received Flomotif statement bag instead of mughal motif is that correct?" I replied to them but to no avail. I have been mailing Zouk since. I need to return the wrong product. I need my money back.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Zouk bags

17

Total Complaints

10

Total Resolved

58.82%

Consumer Satisfaction

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