PURE EV - PURE EV epluto battery not replaced
Neeraj Kumar Gopal filed complaint against PURE EV on Jul 31, 2024
We have got pure ev epluto *g scooter **** model on december ****. We have faced brake sensor issue during time of delivery itself.
After a few days battery problem occured for which they took around *-* months to replace without even providing standby battery but that also failed often. The vehicle hasn't even ran **** kms and by august **** we have been asked to give the battery for service but till we haven't received any update whenever we asked it was said that the battery was at the company. Now the showroom has been closed and while checking with the dealer said the battery has failed and to fix we need to pay after one year they said I need to pay **k something for battery battery replacement as they install new type bms. but my question is when company has given * years warranty and two more years extra why should i pay extra amount and I havent even used **** kms but in the mail that is forwarded to the company it has been mentioned as ****+ kms. Myself and my wife was very much frustrated after buying this vehicle and we regret on buying such a worst brand for which the customer care and response is very worst. Kindly help us to get our replacement or money back. Thanks a lot in advance.
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