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Sushmita V filed complaint against Nykaa on Nov 16, 2019
I ordered * items from Nykaa, order no. NYK-********-*******. It consisted of a Lakme *to * lipliner, BBlunt hair serum and Lakme *to* matte lipstick. They delivered just two products I.e the BBlunt hair serum and Lakme*to* lipstick. The Lakme lipliner was not delivered.
On complaining to support and raising ticket #*******, they made me wait for * days. And now they are telling we have sent the product and nothing can be done. I asked them to connect to higher authority, customer care told couldn't be connected but will arrange callback. Not yet received a callback.
I posted a review on the Google playstore about Nykaa, they seemed to have deleted that also. They are just cheating in broad daylight by collecting money and not delivering goods.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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