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Pepperfry - product defected and pepperfry not taking it back

Huzefa Jairajpuri filed complaint against Pepperfry on Aug 28, 2017

I bought a table lamp from pepperfry which does not have a cover at the base and it has exposed naked wire running through. I have kids at home and it can be dangerous for them. Despite of complaints, they are not taking the product back. Their response to the complaint is that the product is supposed to be like this.
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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Pepperfry

134

Total Complaints

53

Total Resolved

39.55%

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