Make My Trip Pvt Ltd
- Poor services and lack of accountability thereafter Open
Lack of support from makemytrip in rescheduling flight from Paris to Delhi which was allowed by airline at free of cost. Consequently, had to book a new ticket and have been requesting makemytrip to refund the original ticket amount. Makemytrip has pushed the refund matter onto the airline and has not acknowledged the loss faced by me due to the lack of support from them in rescheduling the ticket. I have following compliants / questions from makemytrip to which I have received no answer despite my attempts.
*) How is this loss suffered by me not MakeMyTrip's accountability? How can it be pushed onto the airlines? The airlines had allowed date change facility! Had makemytrip facilitated date change facility provided by the airlines to me timely , I would not have had suffered the inconvenience and loss.
*) Makemytrip has blatantly written to me on email confirming the problem with online date change facility on its app . Then how does makemytrip expect the customers to avail date change allowed by the airline? Do we have to keep trying our luck to get through the offline call centre when the customer agents have been reduced and it's practically very difficult to get through agents on phone.
*) What should I have done as a consumer? I couldn't reach makemytrip online or offline timely. I called the airline and they correctly told me that I need get new reschedulement through the *rd party through whom I had booked the ticket i.e. makemytrip.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"Thanks to Voxya, I have got the refund back from Byjus :)"
Due to Covid-** and curfew by indian govt, I would like to cancel my trip and get refund. Tried makemytrip multiple times but my call was not answered. Sent email also but no response. they are closing tickets directly without any resolutions....
Mar 25, 2020 by prasad b
I have asked the company for the refund or amendment of the trip for which they have not replied anything.and eventually I have lost ***** which is not a small amount....
Mar 06, 2020 by Vijayprakash
I have booked citizen bus through make my trip app, two sleeper tickets from Mumbai to hyderabad (Lower Births) and it was cancelled just couple of hours before. They gave another bus at *pm which was upperbirth and they have changed my board...
Dec 26, 2019 by Naveen
I have paid extra $ while booking at make my trip portal for pay@hotel booking. I have been charged by hotel ** days before my check in. While I reached out to MMT they said they can’t do any thing as they do not have any control on hotel an...
Oct 17, 2019 by Vivek Gupta
They have quoted **** INR as discount and now they are not honouring...
Oct 16, 2019 by Yogesh