Make My Trip Pvt Ltd
- Poor services and lack of accountability thereafter Open
Lack of support from makemytrip in rescheduling flight from Paris to Delhi which was allowed by airline at free of cost. Consequently, had to book a new ticket and have been requesting makemytrip to refund the original ticket amount. Makemytrip has pushed the refund matter onto the airline and has not acknowledged the loss faced by me due to the lack of support from them in rescheduling the ticket. I have following compliants / questions from makemytrip to which I have received no answer despite my attempts.
*) How is this loss suffered by me not MakeMyTrip's accountability? How can it be pushed onto the airlines? The airlines had allowed date change facility! Had makemytrip facilitated date change facility provided by the airlines to me timely , I would not have had suffered the inconvenience and loss.
*) Makemytrip has blatantly written to me on email confirming the problem with online date change facility on its app . Then how does makemytrip expect the customers to avail date change allowed by the airline? Do we have to keep trying our luck to get through the offline call centre when the customer agents have been reduced and it's practically very difficult to get through agents on phone.
*) What should I have done as a consumer? I couldn't reach makemytrip online or offline timely. I called the airline and they correctly told me that I need get new reschedulement through the *rd party through whom I had booked the ticket i.e. makemytrip.
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Refund / Credit for purchase
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
I have some querie for date changes and fare difference refunds so i contacted customer care they provided me some links and after open that link i wrote my queries in a box after sometime they cancelled my booking PNR (CMCKWN)...
Jun 26, 2020 by Jignesh Shrimali
DEAR SIR I WANT TO SAY THAT I HAVE BOOKED A FLIGHT THROUGH MY MY TRIP PVT LTD. BUT DUE COVID -** THE FLIGHT HAS BEEN CANCELLED BY AIRLINE .THEN AFTER I APPROCHED THE AIRLINE FOR REFUND ACCORDING TO DGCA GUIDLINES I AM ELIGIBLE FOR FULL REFUN...
Jun 10, 2020 by TARUN
This is my worst experience with make my trip i made a flight booking and due to covid-** i made date changes so that airline suppose to refund my difference amount which airline refunded to make my trip as booking made through my travel agent ...
Jun 03, 2020 by Tanmay
Due to Covid-** and curfew by indian govt, I would like to cancel my trip and get refund. Tried makemytrip multiple times but my call was not answered. Sent email also but no response. they are closing tickets directly without any resolutions....
Mar 25, 2020 by prasad b
I have asked the company for the refund or amendment of the trip for which they have not replied anything.and eventually I have lost ***** which is not a small amount....
Mar 06, 2020 by Vijayprakash