consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Poor services and lack of accountability thereafter
Records save successfully

Make My Trip Pvt Ltd

 - Poor services and lack of accountability thereafter Open

TANUPRIYA filed this complaint against Make My Trip Pvt Ltd on May 16, 2020

Lack of support from makemytrip in rescheduling flight from Paris to Delhi which was allowed by airline at free of cost. Consequently, had to book a new ticket and have been requesting makemytrip to refund the original ticket amount. Makemytrip has pushed the refund matter onto the airline and has not acknowledged the loss faced by me due to the lack of support from them in rescheduling the ticket. I have following compliants / questions from makemytrip to which I have received no answer despite my attempts.
*) How is this loss suffered by me not MakeMyTrip's accountability? How can it be pushed onto the airlines? The airlines had allowed date change facility! Had makemytrip facilitated date change facility provided by the airlines to me timely , I would not have had suffered the inconvenience and loss.
*) Makemytrip has blatantly written to me on email confirming the problem with online date change facility on its app . Then how does makemytrip expect the customers to avail date change allowed by the airline? Do we have to keep trying our luck to get through the offline call centre when the customer agents have been reduced and it's practically very difficult to get through agents on phone.
*) What should I have done as a consumer? I couldn't reach makemytrip online or offline timely. I called the airline and they correctly told me that I need get new reschedulement through the *rd party through whom I had booked the ticket i.e. makemytrip.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase

Make My Trip Pvt Ltd

48 Total Complaints
10 Total
Resolved
20.83% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Amazon.in

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Make My Trip Pvt Ltd)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Make My Trip Pvt Ltd - Amount debited but Hotel booking failed Closed

I have made a hotel booking on Make my trip App on *th March,****. The amount was debited but the app showed that booking has failed. We have tried reaching to customer care but no response from their side....

Mar 07, 2021 by Jyothi

Make My Trip Pvt Ltd - Refund not credited in bank account from make my trip wallet Closed

Dear Sir I have transferred my cancelled booking amount from make my trip wallet to my bank account. The amount has not been credited to my account though ** days have passed. Please take necessary action. Only a seat booking ...

Feb 20, 2021 by ANIRBAN CHAKRABORTY

Make My Trip Pvt Ltd - MMT executive cancelled my Booking which i haven t asked Closed

I have some querie for date changes and fare difference refunds so i contacted customer care they provided me some links and after open that link i wrote my queries in a box after sometime they cancelled my booking PNR (CMCKWN)...

Jun 26, 2020 by Jignesh Shrimali

Make My Trip Pvt Ltd - THE TRAVEL AGENCY DIDNT PROCESS MY REFUND ON MY BANK A C Closed

DEAR SIR I WANT TO SAY THAT I HAVE BOOKED A FLIGHT THROUGH MY MY TRIP PVT LTD. BUT DUE COVID -** THE FLIGHT HAS BEEN CANCELLED BY AIRLINE .THEN AFTER I APPROCHED THE AIRLINE FOR REFUND ACCORDING TO DGCA GUIDLINES I AM ELIGIBLE FOR FULL REFUN...

Jun 10, 2020 by TARUN

Make My Trip Pvt Ltd - Not getting refund Closed

This is my worst experience with make my trip i made a flight booking and due to covid-** i made date changes so that airline suppose to refund my difference amount which airline refunded to make my trip as booking made through my travel agent ...

Jun 03, 2020 by Tanmay

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Tripura
  • |
  • Chattisgarh
  • |
  • Daman & Diu
  • |
  • Delhi

Consumer Forum :

  • Orissa
  • |
  • Andaman and Nicobar
  • |
  • Karnataka
  • |
  • Delhi

Online Complaints :

  • Interior Designer Complaints
  • |
  • Insurance Complaints
  • |
  • Job/Employment Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.