Make My Trip Pvt Ltd
- Poor services and lack of accountability thereafter Open
TANUPRIYA filed this complaint against Make My Trip Pvt Ltd on May 16, 2020
Lack of support from makemytrip in rescheduling flight from Paris to Delhi which was allowed by airline at free of cost. Consequently, had to book a new ticket and have been requesting makemytrip to refund the original ticket amount. Makemytrip has pushed the refund matter onto the airline and has not acknowledged the loss faced by me due to the lack of support from them in rescheduling the ticket. I have following compliants / questions from makemytrip to which I have received no answer despite my attempts.
*) How is this loss suffered by me not MakeMyTrip's accountability? How can it be pushed onto the airlines? The airlines had allowed date change facility! Had makemytrip facilitated date change facility provided by the airlines to me timely , I would not have had suffered the inconvenience and loss.
*) Makemytrip has blatantly written to me on email confirming the problem with online date change facility on its app . Then how does makemytrip expect the customers to avail date change allowed by the airline? Do we have to keep trying our luck to get through the offline call centre when the customer agents have been reduced and it's practically very difficult to get through agents on phone.
*) What should I have done as a consumer? I couldn't reach makemytrip online or offline timely. I called the airline and they correctly told me that I need get new reschedulement through the *rd party through whom I had booked the ticket i.e. makemytrip.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Make My Trip Pvt Ltd
Resolved
Frustrated? File a Complaint
Kurlon Mattress
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Swati Bandana
Related Complaints
Make My Trip Pvt Ltd - Refund Not provided MMT not fulfilling itinerary Closed
I made my booking for the trip on **th Nov **** from Makemytrip. I got a call (**th November **** around *.** Pm) that Lachen and Lachung which are there in my itinerary are closed. They informed this after ** days of my booking. Lachen and Lac...
Nov 27, 2023 by Asutosh Sahoo
Make My Trip Pvt Ltd - Amount debited but Hotel booking failed Closed
I have made a hotel booking on Make my trip App on *th March,****. The amount was debited but the app showed that booking has failed. We have tried reaching to customer care but no response from their side....
Mar 07, 2021 by Jyothi
Make My Trip Pvt Ltd - Refund not credited in bank account from make my trip wallet Closed
Dear Sir I have transferred my cancelled booking amount from make my trip wallet to my bank account. The amount has not been credited to my account though ** days have passed. Please take necessary action. Only a seat booking ...
Feb 20, 2021 by ANIRBAN CHAKRABORTY
Make My Trip Pvt Ltd - MMT executive cancelled my Booking which i haven t asked Closed
I have some querie for date changes and fare difference refunds so i contacted customer care they provided me some links and after open that link i wrote my queries in a box after sometime they cancelled my booking PNR (CMCKWN)...
Jun 26, 2020 by Jignesh Shrimali
Make My Trip Pvt Ltd - THE TRAVEL AGENCY DIDNT PROCESS MY REFUND ON MY BANK A C Closed
DEAR SIR I WANT TO SAY THAT I HAVE BOOKED A FLIGHT THROUGH MY MY TRIP PVT LTD. BUT DUE COVID -** THE FLIGHT HAS BEEN CANCELLED BY AIRLINE .THEN AFTER I APPROCHED THE AIRLINE FOR REFUND ACCORDING TO DGCA GUIDLINES I AM ELIGIBLE FOR FULL REFUN...
Jun 10, 2020 by TARUN