OYO - Poor quality of rooms no lift facility not same as committed by phone while booking

I am Suresh, I booked a rooms through Oyo by telephone call on ** April **** to ** April **** - * days at Collection O Planet Grande By Elite Hospitality, Chennai and Paid ****/- Rupees as advance. I booked the rooms with OYO booking employee Named Mr. Hamid Ansari(+***********). When I reached the booked hotel at **.**.**** Morning *.** AM along with my family. The reception desk told m to wait to clean the rooms and after that they alotted me one room in second floor and another one room in third floor. I told them I asked the rooms nearby because its my family. they told no rooms nearby. then i called the Oyo employee named Mr. Hamed Ansari, he asked the issue and asked whether there is lift or not? i told him the lift is not working. Then he told its against our agreement I will speak with my management team and come back to you and asked me to stay on the line and I stayed on the call for more than ** minutes then the call cut automatically and there is no call back from Oyo side. Then I went upstairs to look at the rooms, its terrific not cleaned well and very bad smell totally in bad condition. May three kids wife and sister were stayed in the car for more than ** minutes, as i was travelling all the way from coimbatore to chennai, my kids and ladies telling need to urgently use washroom for refreshing, but in vain, and i called one mobile no for helping at the reception desk on site i called the mobile no several times not attended or call back(+** **********)then i came out with disappointment and realized the Oyo cheated me by giving false commitment and looted my money and made my wife and * kids and my brother-in-law by standing outside the reception desk, I was never expect such hospitality and customer support assistance from OYO, They are cheating the customers with wrong photos of the rooms in website and cheating. Then i take my family to search another hotel and booked by physically seeing the facility and condition of the rooms at nearby place by my own efforts. By this Oyo made in very trouble and make me anxious while seeing my * kids and ladies were suffered lot. This kind of cheating hospitality websites and service providers should be banned. Looting the money of innocent people