- Poor customer service at Dell Service Centre Closed
Today morning I visited the Dell Service a Centre at Second Floor, **/****, Sankarassery Arcade, Chittoor Road, Kacherippady, Ernakulam, Kerala to rectify the breakdown of my laptop. The system could not be logged in after it was shutdown yesterday night. I showed the system at the reception. The lady tried first and then took it inside. A few minutes later, the technician came and informed that the board of the laptop is failed and the same needs to be replaced, the cost of which will be around Rs. *****/- No attempt was made by him to find out the complaint and to repair it. Instead he asked me to go to another service Centre near shipyard to explore the possibility of repair. I asked them to just copy me a file from the hard disk to my external hard disk which they bluntly refused telling that they are not authorized to access the data. Even after I requested several times, the staff didn’t help me. What’s the need of an authorized service Centre if they are unable to provide even fundamental needs?
Are you brand?
Are you Lawyer?
Apology letter from company
Replace / Fix problem
Damages for loss and agony
"Very nice service thanks a lot to you Voxya for supporting me. I will recommend Voxya to everyone!"
Dell - Keyboard not working Closed
keyboard not working...
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I bought Dell inspiron ** **** from the Dell exclusive store, Koramangala,Bangalore on *Nov,****. I noticed for *-* days(before **Nov****) , hardly after two times of using that laptop held charge for around *hours only and charge animation sho...
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Dell - Laptop screen issue Closed
Laptop not addressed issue properly. No appropriate response which has hampered our work. Without seeing the laptop concluding it has physical damage. ...
Nov 16, 2022 by Mini manikantan
Dell - Default system Closed
I bought a laptop from yamunanagar retailer ( web studio), when I open it at home it was an default piece ( battery issue). I filed a complaint for replacement of that product but it's been more than *.* mnth.. There is no progress in a process...
Sep 03, 2022 by Malkiet kaur
I had given my laptop for Parts Replacement as LCD was broken. I have already paid for the parts and it has been almost ** days, the team does not have any update as to when will they deliver my laptop. I called them quiet a few times and said ...
Aug 29, 2022 by Kumari Priyanka