- Phone not repaired and refund not provided ^Closed

Harsh Raj filed this complaint against Asus India on Sep 07, 2021

Sir, I have purchased Rog Phone * and got delivered on *nd May and after using it for hardly * months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit service centre and the nearest one was ** km. And, after visiting there I got to know that, specifically that Asus service centre was a fraudster and even they tried scamming my unit which was of rs. **,*** and visiting and returning cost me around *,*** and again after complaining to Asus they said to visit our nearest service centre which is in Dhanbad and it is around ***km from my location but after convincing my parents I got permission to visit Dhanbad and visiting and returning cost me around *,***. And finally, I reached the Asus service centre which is in Dhanbad. However, they helped and guided me a lot but they consumed more than a month to fix this issue and it was around ** days but unfortunately, they weren't able to fix the issue and after complaining again to the Asus call centre they provided me complete replacement of the unit. And, when I unboxed the new unit in the service centre it all worked fine in between I just checked the device from the outer not internally and after reaching home when I placed the sim in sim * slot I was shocked that sim isn't working then I placed that same sim in other brand phone and it worked fine and suddenly I got an update and after updating the device I got the same issue of wifi hotspot problem not turning on and because of that my parent's rebuked me a lot and even gave *-* slaps as they have right because they have purchased this phone as per my demand to use not to always submit in the service centre. And, literally sir I hadn't slept for the last * days because of depression due to this worst phone and sir we belong to a middle-class family, not from the richest one. So, sir now only the thing I want is the refund and nothing more than that or else I will do something which you can't think too because of depressions.

So, sir just I will say one thing please take your unit back and return my money or else I can't say what I will do to myself.....

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