Realme
- Phone not being repaired or replaced Open
Brahamananda das filed this complaint against Realme on Jun 30, 2020
I bought realme * pro *gb ram ***gb rom from flipkart on March ** and it was delivered on March ** . It showed issue of random switch off which I presumed to be fixed in new update. I contact their service team through mails and all I got was troubleshooting steps and none of it resolved. I visited * of their authorised service centres in Cuttack and bhubaneswar no of them have been able to resolve the issues . Since June *nd **** and they have still not resolved it I have left without the phone for more than *months inspite of paying for it. I have written to NATIONAL CONSUMER PORTAL AND PUBLIC GRIEVANCE PORTAL they have even forwarded the concern to company but still they have not responded. I feel like cheated atleast they refund me the money so that I can buy a new mobile and continue my studies.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Realme
Resolved
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"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
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