Shiprocket eCommerce and logistics solution
- Package says its undelivered when it was delivered and COD amount not refunded by shipping company Closed
Yogvedant Poddar filed this complaint against Shiprocket eCommerce and logistics solution on Nov 03, 2022
*) we dispatched the order from our end
*) Upon several weeks of checking the order status said it wasn't delivered.
*) I applied for a RTO
*) The RTO took several days to return my order. And upon getting the return , it was a different item, images of which I have shared on the case log (tickets)
*) I spoke with the customer today and they said that they have recieved the item and they also have made the payment to the delivery guy.
*) Upon checking my seller portal , I'm still seeing the payment is pending
*) The customer has shared images of the product as they have received those. However I haven't received the payment for this particular order.
*) I have raised this case several times with the shipping service but I have not received any refund for the same.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Shiprocket eCommerce and logistics solution
Resolved
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