Ecom Express
- Package not yet delivered Open
Jugal kishor sahoo filed this complaint against Ecom Express on May 31, 2019
Ecom express this was not expected from you. I got the information from one of the online site named "Jeeves" that they have shipped my parcel via EcomExpress with AWB NO. **********. They shipped it on **th May'** and it took almost * days to reach my nearest Hub "Kaniha" which is just *KM away from my town. As per the tracking details, it showed that "Bag scanned at DC" and after that even today there is no update nor my parcel. From **th May'** it had reached there and it's **st May'** it is neither getting delivered to me nor any update or calls. This is ridiculous.
I again wait for around * days. I called Ecom executive and asked them. They filled a complaint and told me to wait for **-** hours and told that to stay assured your parcel will be delivered. Again I waited for around ** hours (* Days) but no. There was neither any update nor any delivery. Again I called Ecom customer service and they gave me the phone number of my nearest delivery executive person number. I told them that I will self collect my parcel from the delivery centre. They told me that sorry you can't as the bag which has reached us but has not yet been opened. It will be opened by **st and on the same day, it will be delivered to you. Kindly wait. I again waited till today (**st May'**) and let me say you what has happened. I checked at **:** am their official tracking website. How stupid these are that yet it was not updated. It showed "Bag Scanned at DC" dated **th May '**. I called the customer service number and again they told that they have forwarded this matter to the concerned team and they will cross-check this matter and hence your parcel will be delivered. Please wait for **-** hours. This is just horrible. I called the nearest hub executive number and how rudely he told me that sorry "I have been transferred to from your area to an area named Aathmallick, Angul, Odisha". I can't say anything regarding your package. If you want you to talk or get disconnected from the call.
This is just ridiculous, horrible and terrible. Take this complaint as seriously as you can or else my steps won't stop to reach consumer complaint Delhi.
Again, I request you kindly deliver it to my house by * June'**.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Ecom Express
Resolved
Frustrated? File a Complaint
MamaEarth
"My refund has been credited to my account. Thanks to Voxya and Mamaearth."
Takhellambam M
Related Complaints
Ecom Express - Package lost or no detail update Closed
********** Here is the tracking number i send the tracking through ecom express blr to delhi but from *jan the update is not shared or the passport is lost as the package was my passport i reside in turkey i do work there but for this delivey c...
Jan 17, 2023 by Ritesh ritwick
Ecom Express - Termination and sallary been hold Closed
This is Kaushal Raj, I'm an employee of Ecom express From Hajipur DC. My I'd I'd DP***** naming Kaushal Raj. Me and my family has been going through from a severe mental dipression since I have been terminated from my job without any rea...
Dec 05, 2022 by Kaushal Raj
Ecom Express - Order not delivered Closed
Earlier I have ordered many expensive products which were delivered on time but since last one month I have ordered many products but still not delivered. Ajio delivers expensive products quickly. Don't even ship cheap products. This is not cor...
Nov 07, 2022 by Prakash Meriya
Ecom Express - Delivery boy is Frawd Closed
I have order the product in Flipkart they shipped the product in Ecom express today the date */**/**** the product is in our for delivery i recived sms aorund ** am in my location Chennai but the deleivry perosn not even make a call to me and w...
Nov 05, 2022 by Abdul
Ecom Express - Parcel Loss Closed
I going to complaint against Ecome Expess Courier. we lost our customer parcel, we asked delivery person but he is telling delivered parcel at address but we didn't received yet, AWB no. **********, we need help to find out my customer parcel ...
Nov 05, 2022 by V P SINGH