Myntra
- Package not Delivered Closed
Lovey Umrao filed this complaint against Myntra on Jul 11, 2022
The ordeal started on **th June when the following * products were supposed to be delivered worth roughly **** Rs.HERE&NOW - Women White & Orange Pure Cotton Ethnic Motifs Printed Straight Kurta Size: MLakme - Forever Matte Liquid Lip Colour - ** Red Sangria, *.* ml, Size: OnesizeAnouk - Women Grey & Black Striped Pure Cotton Kurta with Trousers, Size: MAnouk - Women Beige & Blue Printed Stole, Size: Onesize
These items were not delivered. The contact number received for the delivery agent via SMS was incorrect. Contact is given by Myntra Team -Delivery Agent (+************).Nor did not I receive any confirmation on SMS that the product got delivered.
It was after * days that I checked my Myntra app, the items were showing as delivered. I immediately raised complaints through Call and they took me through a process where we are supposed to wait for ** hours after claiming an issue.
The issue was self-resolved without my consent. They claimed that they had checked their warehouse and the item was dispatched at the location. The customer support said that the delivery agent delivered the product to the security guard. But, there is no security guard in my building.
I had re-opened the issue almost * times and the same tactic of asking to wait for **-** hours was used making me wait for almost ** days.
It is not about the money but It is about the headache one has to suffer due to such a silly grievance redressal system. This not only makes one switch to other business solutions but also creates negative publicity around the application. Keeping customer satisfaction at the last will surely ruin the company.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Myntra
Resolved
Frustrated? File a Complaint
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
Related Complaints
Myntra - Myntra Credit Expired Without Notification Closed
My **** worth myntra credit got expired without any notification to me. I need my hard earned money back as I had purchased a gift card to add credit to myntra in exchange of money. It was not a corporate gift or a wedding gift that I should le...
Apr 13, 2024 by Yashraj Tahilramani
Myntra - Myntra partial missing item Closed
Ordered hrx tracksuit which contains sweatshirt and trackpant. Received sweatshirt and trackpant is missing....
Apr 08, 2024 by Deepjyoti Roy
Myntra - Myntra Account block Closed
Myntra blocked my account just after My order is dispatched. They told violation of fair use policy. But I have done nothing I just placed an order on Myntra and they blocked my account. And also telling they don't have any other option after t...
Apr 07, 2024 by Neeraj Kumar
Myntra - Myntra credit expired Closed
I had around **** ruppess in my myntra credit which is supposed to be expired by March **,**** (which I got via email), but it got expired prior to that itself. How is this even possible...
Mar 12, 2024 by Ashvathe S
Myntra - Package delivered with missing item Closed
Got my parcel delivered on *th March from myntra via ekart. Ghe parcel as per my mail had * tshirts but I got only two...
Mar 10, 2024 by Kritisamnani