- Package not delivered to customer Closed
AWB number- **********
The tracking site shows it is been delivered to the customer but the customer has not received it. When asked the executive who has received it they say family member how does the delivery boy know if its a family member or not?! The executive when i ask I want to speak to a senior say i will receive call back within * hours i have called * times in the last ** hours I haven't received a single call from you! The delivery package has all the details of he customer along with the contact number why can't the delivery person call the customer and confirm once?! The parcel had to be delivered by **th July **** and today is **th July **** the customer has still not received the parcel. What if the product is defective the return is within * days which has crossed. Not once have i been able to talk to senior you guys just disconnect the call as per your wish place the call on hold without informing what training are you guys giving?! Pathetic service by Ecom Express. No email id to complain also no call backs and form in the site is useless.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
AWB no.**********, Everytime they call me asked to pick up the parcel, because they can't deliver it since it is a large parcel. Previously the same product ordered from the shakedeal, which had been returned by ecomexpress undelivering....
May 01, 2021 by Anjan Borkakoti
I hv orderd n saree..n the product I received is totally different from it.. I want to return the product as soon as possible.. So please contact me.. I'm very disappointed.. To trust such kind of online websites ...
Apr 10, 2021 by Nurjahan Choudhury
I had ordered a shipment from Bewakoof and the courier partner did not even attempt the delivery instead just kept updating the status as undelivered. What sort of customer service is this? AWB ********** Absolutely callous and irresponsible. ...
Apr 07, 2021 by Sanchari Mukhopadhyay
The parcel reached on my city * days left but did not delivered me ...
Apr 05, 2021 by Aranya adak
I ORDERED A dress WHICH SHOWED DELIVERABLE TO MY ADDRESS AND THE PACKAGE WAS SEND THROUGH ECOM EXPRESS. THE ECOM EXPRESS REFUSED DELIVERY TO MY ADDRESS AND AGREED TO COME A PLACE WHERE THEY DELIVER BUT WITHOUT INFORMING ME HE RETURNED THE PROD...
Apr 05, 2021 by Nayana