- Package not delivered and charged 200 cancellation fee Open
I had ordered food for my parents and had specifically mentioned the delivery address. To my surprise, I got a call from Swiggy team stating address incorrect and by their own choice, they registered my current location as my delivery location. Since I had mentioned my delivery address specifically as my current location was different. On the call, I mentioned the delivery address to which I was later informed that order cannot be delivered and swiggy team is cancelling the order and I will be charged Rs *** in my next order. I was really surprised by the insensitive behaviour and policy of Swiggy. First of all, they did not deliver my food for which my old parents were waiting. Secondly, I mentioned my delivery address correctly and because of mistake from Swiggy team in registering my current location and not the location, I mentioned they were charging me incorrectly for a mistake that I had not committed. Literally, it is shocking and sheer harassment to customers.
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Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
We ordered grocery from Swiggy online on **.*.**** vide order No. *********** and prepaid Rs **** through credit card. Swiggy cancelled the order due to Delievery problem in our residential area and promised to refund the prepaid amount Rs****....
May 17, 2020 by Anil Sharma
I have order following items on Swiggy Amul Butter *** gms, Hersheys Spread Cocoa ***gms & Baking powder vide order Order No: *********** dt **.**.**** The items Amul Butter & Hershey Cocoa Spread are not having Mfg. Date/Expiry Date. Am...
May 10, 2020 by M D V V PRASAD CHOWDARY
Order number *********** Order date *th may **** I ordered * chicken item from green chick sector ** noida. One of them were not available so they asked to choose for replacement. When i did, whole order turned to that one item. I still was o...
May 07, 2020 by Atin Taneja
I ordered food from Swiggy. I saw in the Swiggy map that delivery agent is * min away so I came outside my address to collect the food leaving my phone behind in the room. I waited down for * minutes when I didn't saw anyone I came back to room...
Apr 12, 2020 by Shubham Chaudhary
Swiggy - Refund not done Closed
It's about my order on **th and **th march,****..both order got cancelled from swiggy side ..and refund was initiated according to message sent to me. Now till this day I have enquired thrice with the customer care services on various date.. in...
Apr 10, 2020 by Amit Jha