Swiggy
- Package not delivered and charged 200 cancellation fee Open
Shitij Paul filed this complaint against Swiggy on May 30, 2019
I had ordered food for my parents and had specifically mentioned the delivery address. To my surprise, I got a call from Swiggy team stating address incorrect and by their own choice, they registered my current location as my delivery location. Since I had mentioned my delivery address specifically as my current location was different. On the call, I mentioned the delivery address to which I was later informed that order cannot be delivered and swiggy team is cancelling the order and I will be charged Rs *** in my next order. I was really surprised by the insensitive behaviour and policy of Swiggy. First of all, they did not deliver my food for which my old parents were waiting. Secondly, I mentioned my delivery address correctly and because of mistake from Swiggy team in registering my current location and not the location, I mentioned they were charging me incorrectly for a mistake that I had not committed. Literally, it is shocking and sheer harassment to customers.
Bill #***********
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Swiggy
Resolved
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Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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