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Pradeep filed complaint against FedEx on Jul 13, 2019
I have purchased a Laptop memory from Amazon ( Order# ***-*******-*******) on last May **, ****. They shipped the packet on May **, ****, through FedEx (FedEx AWB:- ************).
On May **, ****, FedEx contacted me to submit KYC document. I have submitted it through their online website. Also posted it through speed post on May **, ****. After document clearance from May **, ****, to till date, they are showing the packet is in transit (link is given below). I have contacted customer care * times. First time after about ** min of my conversation with the customer care they said the KYC is not completed but I said I have submitted it both through online and speed post. They said they will contact the concerned department to contact you. But nobody contacted me. The second time when I contacted the customer care he said he will ask the concerned people to deliver your packet on an urgent basis. But still, no action is taken.
References :
The FedEx AWB:- ************
The cost of the product is Rs. *,***.**
FedEx tracking: https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=************&cntry_code=in&locale=en_IN
Please do the needful.
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