Amazon.in
- Package Delivered to Wrong Person Closed
Riddhi Manish Sharma filed this complaint against Amazon.in on Jul 03, 2018
Ordered Lava A** Phone from Amazon online Portal on **rd June ****, & i got update that it will be delivered between **th June – **th June ****, I waited whole day long on both days for my phone & finally I called up customer care on **th June **** around *.** pm, she told me to wait till *.** pm for delivery or else can call tomorrow. In the meanwhile I got message from amazon & they messaged me phone no of Amazon agent who was coming for delivery, I contacted him he denied his delivery for that particular location.
On **th June again I got message from amazon that my phone got delivered at my office address @ around **.** pm (which was not a decent timing to deliver product) & my product was handed over to some unknown person named Ravindra Agawane (I never gave instruction to deliver my product to some third party).
Next day on **th June I enquired in my office about my package, but no such package was delivered & there was no such person named Ravindra Agawane in my office premises & outside as well.
I again called up customer care & shared with them all details, they told me to give them * days’ time to investigate the matter & then they will get back to me with the solution. They even told that I will receive my phone on or before **rd July **** or they will initiate refund. So I waited till **rd July but there was no progress in the case now on **rd July again they are asking me to wait for another * days.
I had even written mail to their customer care Id but the response is same. They neither want to give me my phone neither want to give me my refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Amazon.in
Resolved
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GoFirst Airlines
"Thank you Voxya team for helping me with the issue. I am amazed how fast the issue got resolved (within a day) which had been getting dragged since 20 days. Thanks again!"
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