- OYO unethically booking room at a ruined old hotel using fake old images on mobile application ^Open

Arpit filed this complaint against Oyo on Oct 19, 2019

Booked an Oyo room at Oyo **** - Golden Park Kirti Nagar on **th October ****. It was a prepaid booking without refund option. The pictures shown on the mobile application were decent and hence, I made the full payment for the room beforehand.
After reaching the hotel we found that the reality is far from the truth, the building had no Oyo banner or logo, the people at the reception were rude and unprofessional. The complete hotel was in ruins and dirty. There was garbage in the common room floor, Tabacoo stains on the room walls, rooms were not cleaned used cigarette buds were lying on the table, the cupboard door was broken and missing and A.C was burned and was not working.
( The images for the same are attached )

As the condition of the rooms were not suitable to stay we booked another hotel and went there.
We suffered a total monetary loss of Rs. *** ( Hotel charges ) + Rs. *** ( Cab Charges to the hotel ) + Rs. **** ( Charges for second hotel ) + Rs. ** ( Cab charges from the first hotel to another ) = Rs. ****/-

The emotional loss suffered was also immense, as I have to face humiliation in front of my guest, harassment from the hotel staff and felt like I have been scammed by trusting the images on the mobile application blindly.

I Would suggest the OYO company take strict actions against Oyo **** - so that no other person has to go through what I have gone through.
Along with that, I would request oyo to compensate a considerable amount for all the monetary and emotional loss I and my guest have suffered.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers