Facebook Pixel Tracking

OYO - OYO room not as per expectation given basement room

Mahesh Kalyanasundaram Iyer filed complaint against OYO on Jan 28, 2024

I had booked an OYO room through GOIBIBO for Hotel Shiva's valley oyo townhouse , Metgutad,Mahabaleshwar from Jan **th to Jan **th by looking at their room photos.
When I reached the hotel, I was rudely informed by the hotel manager Mr.Abhishek (Mobile number ****** *****) that I will be given a room in the basement (* floors underground) with a view of the gutter.
I had already prepaid Rs **** to OYO, hence I reluctantly checked in, spent * night, complained to OYO and booked another room in another hotel for Rs. **** more for the next day and checked out promptly after spending exactly * night, though I had paid for * nights.
I need a full refund of my Rs. **** since that hotel is not worth even single penny, the rooms are suffocating with bad toilet smell coming from the gutter outside...Gutter view.
My booking id is GH**************.
I will be taking this to consumer court for damages of Rs. * lakh since my health is affected, in case I dont get the refund.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

OYO

513

Total Complaints

237

Total Resolved

46.20%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Surojit Saha on Nov 5, 2024

OYO  – Vandalized Car in hotel property Closed

Subject: Complaint against Hotel Pride (Town Home Mysore Central ** Nazanbad Main Road Mysore ******) (Booking ID: S*ZJ****) Dear Sir, I had parked my vehicle (TUV ***) in the property of the Hotel Pride (Town ...

Tarun on Sep 24, 2024

OYO  – Oyo refund Closed

**-**-**** I called OYO customer service and told them to book a room in Rajamahendravaram, they booked a room in a hotel called Parnasala princely, they asked me to pay some amount (***rs) in GPay and I paid that a...

Bidyapati Mishra on Jul 17, 2024

OYO  – Refund yet not received Closed

Even after cancellation of booking. Money not refunded yet.

Aishwarya Akella on May 31, 2024

Oyo – Payment done money deducted but booking not confirmed in appClosed

I have booked an Oyo room today and made online UPI payment . The transaction was successful, money was deducted from my account but in the Oyo app it still shows payment pending.

Abishek Sharma on Apr 8, 2024

OYO – Denied check inClosed

I was denied check in at an oyo hotel after having a confirmed booking, I was told to pay extra to get a hotel room directly without a booking.