- OYO unethically booking room at a ruined old hotel using fake old images on mobile application Open
Booked an Oyo room at Oyo **** - Golden Park Kirti Nagar on **th October ****. It was a prepaid booking without refund option. The pictures shown on the mobile application were decent and hence, I made the full payment for the room beforehand.
After reaching the hotel we found that the reality is far from the truth, the building had no Oyo banner or logo, the people at the reception were rude and unprofessional. The complete hotel was in ruins and dirty. There was garbage in the common room floor, Tabacoo stains on the room walls, rooms were not cleaned used cigarette buds were lying on the table, the cupboard door was broken and missing and A.C was burned and was not working.
( The images for the same are attached )
As the condition of the rooms were not suitable to stay we booked another hotel and went there.
We suffered a total monetary loss of Rs. *** ( Hotel charges ) + Rs. *** ( Cab Charges to the hotel ) + Rs. **** ( Charges for second hotel ) + Rs. ** ( Cab charges from the first hotel to another ) = Rs. ****/-
The emotional loss suffered was also immense, as I have to face humiliation in front of my guest, harassment from the hotel staff and felt like I have been scammed by trusting the images on the mobile application blindly.
I Would suggest the OYO company take strict actions against Oyo **** - so that no other person has to go through what I have gone through.
Along with that, I would request oyo to compensate a considerable amount for all the monetary and emotional loss I and my guest have suffered.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
I have all kinds of screenshots.of transaction id etc..but money is not refunded still....
Jan 26, 2021 by tanishq
I made a booking that's still pending but the money was deducted, I have been trying to reach the customer care but they dont have any solution. I want a refund, dont want to book th e hotel anymore...
Jan 16, 2021 by Akanksha Gaur
My phone no.is ********** Name shubham singh Booking of ** jan to ** jan I hve done my booking from oyo app in kailasb view inn hotel with complimentary breakfast.... After discount and coupen applied .. i hve show my total booking amount is...
Jan 15, 2021 by Shubham singh
My booking id is PJDX**** , i cancelled this booking on ** December **** its about one month but still my money not credited in my bank account , i complaint many times in customer helpline .. I'm very disappointed with oyo service OYO IS...
Jan 13, 2021 by TARIQUR RAHMAN
I have booked a room in OYO for * days. I made the transaction but the booking is not confirmed. Amount debited in account....
Jan 08, 2021 by Abhiram