Oyo
- OYO unethically booking room at a ruined old hotel using fake old images on mobile application Open
Arpit filed this complaint against Oyo on Oct 19, 2019
Booked an Oyo room at Oyo **** - Golden Park Kirti Nagar on **th October ****. It was a prepaid booking without refund option. The pictures shown on the mobile application were decent and hence, I made the full payment for the room beforehand.
After reaching the hotel we found that the reality is far from the truth, the building had no Oyo banner or logo, the people at the reception were rude and unprofessional. The complete hotel was in ruins and dirty. There was garbage in the common room floor, Tabacoo stains on the room walls, rooms were not cleaned used cigarette buds were lying on the table, the cupboard door was broken and missing and A.C was burned and was not working.
( The images for the same are attached )
As the condition of the rooms were not suitable to stay we booked another hotel and went there.
We suffered a total monetary loss of Rs. *** ( Hotel charges ) + Rs. *** ( Cab Charges to the hotel ) + Rs. **** ( Charges for second hotel ) + Rs. ** ( Cab charges from the first hotel to another ) = Rs. ****/-
The emotional loss suffered was also immense, as I have to face humiliation in front of my guest, harassment from the hotel staff and felt like I have been scammed by trusting the images on the mobile application blindly.
I Would suggest the OYO company take strict actions against Oyo **** - so that no other person has to go through what I have gone through.
Along with that, I would request oyo to compensate a considerable amount for all the monetary and emotional loss I and my guest have suffered.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Oyo
Resolved
Frustrated? File a Complaint
Clear Trip
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
Related Complaints
Oyo - Room Not Booked Closed
I have paid amount of rs ***. But my room is not confirmed. I booked room on this number **********. And I made payment through **********. ...
Jan 12, 2023 by Chaitanya Chilkewar
Oyo - Inconvenience Poor Management Responsibility Harrasement Closed
After paying complete amount and getting confirmation of my hotel booking, my hotel booking was shifted to another hotel nearby which as well denied check-in and then moved to another hotel which was *.*KM far then the previous one and i had to...
Jan 01, 2023 by AKASH JAIN
Oyo - Gst Bill not provided Closed
Its the Oyo townhouse hotel *** located at Ramamurthy nagar bangalore. Hotel rent was **** rupees per day.. during checkout I requested gst bill.. they asked me additional *** rupees to process gst bill..i even paid that..they said it will take...
Dec 25, 2022 by Gokul Radhakrishnan
Oyo - Refund Closed
I had booked a oyo but it was wrong I need refund...
Dec 15, 2022 by Mohammad shoaib
Oyo - OYO room fraud Closed
I would like to share how a trusted brand like OYO ends up scamming multiple customers by being careless and show casing a property which does NOT exist! The booking was placed through OYO and a different personal number was mentioned for any...
Dec 11, 2022 by Aditi joshi