- Order delivery ^Closed

Ashish Raina filed this complaint against Flipkart and ekart on Oct 23, 2023

I am writing to express my deep disappointment regarding the recent experience I had with flipkart. On **th October, ****, I placed an order for a phone (Realme ** *G), for my father, with an exchange of my Father's old phone. The due date for delivery was set for **th October, ****.
In preparation for the exchange, I wiped out all data from my father's phone, anticipating its collection on the scheduled delivery date. The delivery was postponed, and a new due date of **nd October, **** was assigned. I was further troubled to discover that the product had been in the nearby Jammu hub since **th October.

On **st October, ****, I received a notification stating that my order was out for delivery. Within a mere five minutes, another message arrived, claiming that I had rejected the order, a notion completely false, as I had not even received a call or contact from the delivery personnel.

In response to Ekart's feedback inquiry, I reiterated that I had not rejected the order. Despite this, I received yet another message, two hours later, stating that the order was rejected.

Subsequently, I contacted Flipkart customer service, who assured me that the order would be delivered by **nd October, ****. However, to my immense disappointment, I was left without resolution. On **rd October, ****, my order was abruptly cancelled, with the reason attributed to my alleged request. This decision was made without my consent or confirmation.

This ordeal has caused significant inconvenience, especially as my father has been left without a phone, and all his data has been permanently wiped from the old device. I believe it is imperative that both Flipkart and Ekart be held accountable for this lapse in service.

I am requesting that the reason for order cancellation be amended to reflect that it was done on the initiative of Flipkart/Ekart, not at my behest. Additionally, I am seeking financial compensation for the inconvenience and distress caused by this incident.

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