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Armoghan Abbas filed complaint against Flipkart on Jun 28, 2018
I paced an order for lenovo ***e laptop today morning, along with it I selected 'buy back guarantee' by mistake.
for that I sent a message to flipkart stating: "I have placed an order for lenovo ***E, but I didn't want buy back offer. this option was selected by mistake.
I still want that laptop, but I don't want buy back option, can you please help me cancel this?"
In response I got an email stating: "we understand your concern that you want to cancel your 'lenovo core i* *th Gen - (* gb/* tb hdd/dos/* gb graphics) ip ***E laptop' with order id: od******************.
" & my order was cancelled without my consent.
which part of my mail made you 'understand' so??
I made a request to cancel buy back guarantee offer, not the laptop.
I clearly mentioned that I want that laptop, if cancelling buyback guarantee was not possible you were obliged to inform me
first.
I expect them to reverse the cancellation of my order & deliver the product by tomorrow (as promised)
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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